Frequently asked questions

Can I read articles on the website if I don’t sign up for a free plan?

Only subscribers have access to every article.

With what devices can I use my login?

A digital subscription allows you access across desktop, mobile and tablet. You can read as many articles as you like without reaching a limit. Subscribers get access to all the important news of the day across all devices.

I’m getting an ‘invalid username or password’ message

Try your email and password combination again. If it still doesn’t work, click on ‘Forgot password’ in the login popup window. Enter your email address. Check your email inbox (or your junk/spam) for a password reset link. The link expires one hour after being sent.

I'm not receiving my password reset email

Sometimes password reset emails get caught in your spam or junk folders. Please check there. If you can’t find the email, please email ypct@ypct.com.au

How do I edit my subscription info?

Go to the My Account page. 

How do I get more help?

Our customer service team are here to help. Email us at ypct@ypct.com.au if you have any other questions.